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Questions, scan-failure reports, and keepsake-style suggestions are all welcome.

Reporting a code that would not scan

To help us reproduce and fix a suspected problem quickly, please include:

The tool and style you were using (for example, "Proposal Code — heart frame")
The exact content you encoded (or its length and type, if it is private)
Whether the on-page verification showed the "Verified scannable" badge or the cannot-verify warning before you downloaded
What you scanned it with — phone model and camera or app — and from print or screen
Your browser, if the problem looks like a display issue

Confirmed issues are corrected in the rendering engine and covered by a new automated decode-verification test so they cannot recur silently. See our methodology page for how KeepsakeCodes styles are built and verified.

What we cannot help with

KeepsakeCodes cannot recover content from a code we did not generate, cannot edit a code after it is printed (static codes contain their content directly), and cannot advise on printing services. For print-quality questions, your print shop is the right expert — bring a test scan.